Shipping policy
1. Order Processing & Dispatch
We prepare and dispatch orders within 1–3 business days after payment confirmation, ensuring minimal waiting time so you can receive your items promptly.
2. International Shipping & Delivery Time
Our standard international delivery typically arrives within 7–14 days. Delivery time may slightly vary depending on different shipping destinations. For faster expedited delivery, please select the rush shipping option during checkout.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout with no hidden fees or extra charges.
4. Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by your local customs authorities. All such charges are the recipient’s sole responsibility. We recommend checking your local import regulations before placing an order to avoid unexpected costs.
5. Packaging & Shipping Protection
We use high-strength, shockproof packaging materials to fully protect your items and keep them safe during transit.
For high-value orders, we provide optional shipping insurance at checkout, bringing you extra security and peace of mind for your shipment.
6. Delivery Inspection & After-Sales Service
Upon delivery, please carefully inspect the outer packaging. If you notice any damage, leakage, or severe deformation, take photos as evidence, refuse to sign for the package, and contact us immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange returns, exchanges, or other appropriate solutions accordingly.
7. Customer Support
If you have any questions about shipping, customs rules, or the delivery process, our customer support team is always here to assist you. Feel free to reach out anytime for prompt guidance via email: contact@wairtech.shop or phone: +64 22 184 9302.
Thank you for choosing WAIRUA TE KARUA! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.